Speed builds trust. We guarantee rapid response times tailored to your needs. Live Chat: Under 30 seconds. Email: Under 1 hour. Calls: Under 3 rings. We keep your customers happy, day and night.
Hiring in-house support is expensive. Outsourcing to Bitvox cuts your overhead by up to 60% while increasing coverage.
Your business might close at 5 PM, but your customers are online 24/7. If they have a question and you aren’t there to answer, they go to your competitor. At Bitvox Solutions, we keep your doors open around the clock. We provide professional, friendly support for your clients, acting as a seamless extension of your brand. Whether it’s a midnight query or a holiday rush, we are there to say “Hello.”
We don’t use scripts that sound like robots. We train our agents to understand your product and your culture. We manage your entire support ecosystem:
Live Chat: Real-time answers that convert visitors into buyers.
Help Desk Tickets: Organizing and resolving complex technical issues via email.
Phone Support: Warm, professional voice support for when clients need to hear a human.
We handle the volume so you can focus on strategy. No more backlog, no more angry emails about wait times. Just satisfied customers.
Quality is our non-negotiable. Our agents are fluent in English with neutral accents, ensuring clear communication with clients in the US, UK, and Europe. We monitor calls and chats for quality assurance, providing you with detailed reports so you always know how your customers are being treated.
We are truly omnichannel. We cover Voice (Inbound/Outbound), Email/Ticketing (Zendesk, Freshdesk, etc.), Live Chat, and Social Media Messaging. You can choose one channel or all of them.
This service is 100% human. While we use AI tools to assist our agents with speed, the person talking to your customer is a real, empathetic human being trained to solve problems, not just read a script.
Before we go live, we go through an "Onboarding Phase." We study your FAQs, knowledge base, and past tickets. We create a playbook specifically for your brand so our agents know your products as well as you do.
Yes. That is the core of our service. We work weekends, Christmas, New Year's, and every day in between. Your customers will never see an "Office Closed" message again.
We offer flexible terms. You can start with a month-to-month arrangement to test our quality. We believe our results will make you want to stay, not a binding contract.
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